Warranty Policy

1. What it covers, and for how long

Every CASETiQUE product is guaranteed against manufacturing and printing faults for 12 months from the date of your order.

• Separate from our 60-day returns window. Returns are for changing your mind (see our Returns policy). This warranty is only for faults.
• For the original purchaser of products bought directly from CASETiQUE. Resold or second-hand products aren't covered.
• Proof of purchase needed — your order number or the email the order was placed with.

2. What is covered

Phone cases

• Print faults: misprints, misalignment, white ink visible on the edges, patchy or missing print, and print that peels, chips or flakes.
• Manufacturing faults: cracking without impact, warping, a loose or tight fit, rough or sharp edges.
• Hardware faults: a camera ring that cracks or won't click back into place, MagSafe magnets coming loose, buttons that stop working.
• Clear TPU that has yellowed noticeably within 60 days of the order date — see section 4.

Screen and lens protectors — cracked or chipped glass on arrival or in normal use, adhesive that doesn't stick, incorrect cut-outs.

Grips, rings, straps and accessories — adhesive failure, magnets detaching, broken clasps, stitching faults, fraying under normal use, peeling print.

3. What is not covered

• Accidental damage — drops, impacts, crushing, bending, liquid, heat.
• Normal wear and tear — scratches, scuffs, softening of TPU with use, and print that fades gradually through handling or sunlight.
• Fitting — bubbles, dust or misalignment under a screen protector.
• Misuse or modification — anything altered, cut, painted, or cleaned with solvents after delivery.
• Cosmetic variation — small differences in colour or print position between the on-screen preview and the printed product. Screens vary and every case is made to order.
• Damage to your phone. Our cases are drop-tested and reduce the risk of damage, but no case can prevent all damage in every circumstance.
• Errors in a personalised order that came from what was submitted — typos, the wrong image, or an image too low-resolution to print well.

4. Clear cases and yellowing

The flexible parts of our cases are thermoplastic polyurethane (TPU) — the industry-standard material for shock absorption. Exposed to UV light, heat and skin oils, clear TPU gradually takes on a yellow tint. That's a property of the material, whatever the brand or price, not a manufacturing defect.

If your clear case yellows noticeably within 60 days of your order, we'll replace it. After that, gradual yellowing is treated as normal wear.

5. How to claim

Chat with us (bottom-right of every page) with your order number and a clear photo of the fault. If it's covered, we'll send a replacement in the same design and model — no need to post the faulty one back. If that design is no longer available, you can choose another of the same value.

6. Your legal rights

This warranty is in addition to your statutory rights under the consumer laws of your country — including US and Canadian provincial consumer protection, UK consumer law and the EU legal guarantee of conformity. Nothing here limits them.